The Premier Sports Platform Connecting Talent to Opportunity

Frequently Asked Questions

How Can We Help You?

Find answers to common questions about BESEIN's platform, features, and services

Getting Started

BESEIN is an AI-powered platform that democratizes football talent discovery by allowing players to upload match and training clips from any device, receive professional-grade performance analytics, and connect directly with scouts, coaches, and agents worldwide. Our technology provides the same level of data analysis previously available only to elite academies, making talent visible regardless of background, location, or resources.

Players: Youth and emerging footballers (ages 13+ with guardian consent where required) who want professional visibility and data-driven development insights to reach elite environments.

Professionals: Scouts, agents, coaches, and academies seeking a centralized platform to discover and evaluate hidden talent through standardized, globally comparable performance metrics.

We're the only platform combining AI-powered performance analysis with affordable pricing designed for developing markets. While competitors charge $300+ monthly, we provide professional-grade analytics starting at $6.90/month, ensuring talent transcends all barriers.
Subscriptions & Pricing

Player Plans:
  • Basic ($7.99/month): Player Profile Creation, Video Uploads (2 per month), Basic Performance Metrics, Scout Visibility, BESEIN Academy Access.
  • Gold ($11.99/month): Video Uploads (4 per month + 1 full match), Enhanced Performance Metrics, AI Talent Predictor, AI Highlight Reels, Scout Interest Notifications.
  • Premium ($19.99/month): Video Uploads (20 per month + 2 full matches), Advanced Analytics Suite, Priority Scout Visibility, Personalized Development Plan, After-Play Career Programs.
Value Pricing:
  • Quarterly: Save 5% on all player plans
  • Half-Yearly: Save 10% on all player plans
  • Annual: Save 15% on all player plans
Professional Plans (TIDPROs):
  • Standard Pro License: Advanced Player Filters, Video Highlights, Player Shortlists.
  • Premium Pro License: AI-Aided Filters, Priority Feed, Elite Match AI, Direct Player Contact.

You receive full access to all player features during your 14-day trial period with no charges. Your subscription auto-renews at your selected plan unless canceled before the trial ends. Cancel anytime through Settings → Billing.

We accept credit/debit cards, PayPal, and regional payment methods including mobile money services (M-Pesa, MTN Mobile Money) in supported markets. Local payment options vary by country to ensure accessibility.
Features & Technology

  • Technical Skills: First touch, passing accuracy, dribbling success rate, shooting technique
  • Physical Indicators: Speed, agility, stamina, strength demonstrations
  • Tactical Awareness: Positioning, decision-making, spatial awareness
  • Benchmarking: Performance compared to age group and position standards globally

  • Length: Minimum 2 minutes, maximum 10 minutes per clip
  • Content: Match footage, training sessions, or skill demonstrations
  • Formats: Common mobile formats (.mp4, .mov, etc.) - automatically optimized
  • Quality: Works with standard smartphone quality; higher resolution provides better analysis
  • Offline capability: Record offline, upload when connected

  • Basic/Gold: Receive AI-generated performance tips and improvement suggestions
  • Premium: Get bi-monthly personalized development plans created by elite-level coaches, including:
    • Specific training exercises tailored to your weaknesses
    • Skill progression roadmaps
    • Bi-Monthly goal setting and progress tracking
    • Position-specific development pathways

Our AI algorithm matches players with scouts based on:
  • Position and playing style preferences
  • Geographic preferences and league levels
  • The better your data the higher your placement in discovery feeds
  • Verified profiles get additional visibility boost
  • Premium Subscribers are automatically shown to recruiters who have their profile interest as part of their TIDPRO requirements
Visibility & Professional Connections

  • Complete your profile with accurate information and regular updates
  • Upload quality content with descriptive titles and relevant tags (position, age group, league)
  • Maintain consistency - regular uploads improve your data credibility and therefore helps with algorithm ranking
  • Participate in challenges and virtual showcases when available
  • Get verified (Premium feature) for enhanced credibility

Yes! Verified coaches, TIDPROs, and agents can:
  • Send direct messages with feedback
  • Add players to shortlists for ongoing monitoring
You control privacy settings for who can comment and message you.

Premium subscribers can apply for verification through Settings → Verification. This includes:
  • Identity and age confirmation
  • Playing history validation
  • Blue checkmark on profile
  • Priority in TIDPRO searches
Non-Premium users can verify for a one-time $25 fee.
Safety & Privacy

Absolutely. We implement comprehensive safeguarding measures:
  • Required guardian consent for users under 18
  • Strict community guidelines enforcement
  • Age-appropriate privacy controls
  • Dedicated Trust & Safety team reviewing reports within 24 hours
  • Report concerns directly in-app or via our Safeguarding page

You have complete control:
  • Private: Only you and invited coaches/teammates
  • Followers: Only approved followers can view
  • Public/Discover: Visible to all users and in discovery feeds
You can change visibility settings or delete content anytime.

No, not without explicit consent from you (or your guardian if under 18). Your content is used solely to provide our services (analyzing and generating your performance insights). See our "AI & Data Use" policy for details and opt-out options.

  • Export data: Settings → Privacy & Data → Export My Data
  • Delete account: Settings → Privacy & Data → Delete Account
  • Manage permissions: Settings → Privacy → Content Permissions
We comply with GDPR, CPRA, Jamaica DPA, and other applicable data protection regulations.
Technical & Platform

  • Mobile Apps: iOS (iPhone/iPad) and Android
  • Web: Modern browsers (Chrome, Safari, Firefox, Edge)
  • Optimized for: Mobile-first design for developing markets
  • Offline mode: Record videos offline, automatic sync when connected

  • Launch (November 2025): BESEIN will be available globally to anyone who subscribes
  • Year 2 expansion: Nigeria, Ghana, West Africa
  • Future markets: Kenya, South Africa, India, Brazil, and global rollout
Platform optimized for varying internet speeds and mobile data constraints.

We maintain a safe, professional environment by prohibiting:
  • Hate speech, harassment, or discrimination
  • Sexualized content of any kind (especially involving minors)
  • Doxxing or privacy violations
  • Copyright-infringing content or unauthorized match footage
  • Spam or misleading information
See our complete Acceptable Use Policy for details.
Organizations & Teams

Yes! Our organizational tools include:
  • Multi-seat management with role permissions
  • Shared video libraries and team analytics
  • Bulk player invitations and onboarding
  • Usage analytics and progress reporting
  • Custom invoicing and payment terms
  • Data Processing Addendum (DPA) for compliance
Contact sales@besein.com for institutional pricing.
Support

  • In-app support: Chat icon in the app for immediate assistance
  • Email: play@beseinsports.com (24-48 hour response)
  • Help Center: Tutorials, guides, and troubleshooting at help.besein.com
  • Community Forum: Connect with other users for tips and advice
  • Social Media: @besein on Instagram, TikTok for updates and tips

  • Cancel: Settings → Billing → Cancel Subscription (effective at period end)
  • Change plans: Settings → Billing → Change Plan (immediate upgrade, downgrades at period end)
  • Pause subscription: Available for up to 3 months (Settings → Billing → Pause)
Still have questions?

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